100%! I do feel that we are only charging for value, at any size project/company. We’re trying to make spend directly commensurate to value. Our pricing ramps evenly based on value… but we’ve layered this grant on top to make it completely free for certain users.
The reason is that even at $1/month, you add a huge bottleneck. Org members shouldn’t be using their personal cards for company software, and getting approval for a company card, reimbursement, etc is still a big hurdle for many. So we’re trying to make it as easy as possible to dive into the platform.
I’d rather have 10k FREE users getting excited for our software and (hopefully) spreading the word, then 500 who can overcome pricing hurdles to pay $20/month. To me, that feels like $1M worth of PLG community “marketing” vs $120k of ARR.
Sorry for lashing out so much, it was probably my fear of a rug pull. I’ve only been “here” for a few months, but have a lot of hours poured into this, and a lot of members’ expectations waiting to be met
No worries at all! It’s a sensitive topic… and rightfully so, since vendors everywhere are “pulling fast ones” to grow at all costs. I get the skepticism around companies trying to play both sides (focus on $$$ but pretending to be for the community).
If you’re at a non-profit, definitely talk to us about what a discount against our normal pricing would look like. And if you ever feel like we’re not acting fairly with these pricing/grant statements, just post here (ask for me) and we can chat through it. 