OIG License Key is no longer being recognized in my acccount

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Hi, I’ve been using Directus for over 5 years now to power my work. I recently (less than 7 days ago) signed up to receive a OIG license key as my business met all of the listed requirements. I received the license key shortly after submitting my application and was able to continue using Directus without any issues. I just tried accessing my account and am now being told that my account is restricted.

“Your project exceeds the plan limits and is locked. Any items that exceed the limits and require adjustment are shown below.”

When I trry to re-enter the License Key that I received just a few days ago, I get the following message: [FORBIDDEN] A license was already activated.

This has been going on for almost 3 days now so I’m just wondering if anyone else has encountered this issue. I have not operated my business any differently recently so I’m curious what’s going on and why this happened. I’m really hoping to get this resolved.

1 Answer

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Hey @muchomark - keen to get this resolved for you ASAP.

It looks like periodic license revalidation may be failing after the initial activation. Common causes include a changed PUBLIC_URL, switching to or restoring a different database, connectivity issues reaching our licensing service, or inconsistent configuration across multiple replicas.

Could you confirm:

  • Your Directus version and whether you run multiple replicas
  • Whether the key is configured via LICENSE_KEY or in the Studio
  • Whether PUBLIC_URL or the database changed after initial activation

Also, can you please also email oig@directus.io from the address used for your OIG application and link to this thread. We can then take a look at the activation and issue a replacement key if needed to get you unblocked immediately.